A Primer on Achieving 988 Crisis Call Center Success

Since the 988 crisis phone number went live in mid-2022, state and local crisis call centers comprising the 988 Suicide & Crisis Lifeline network have helped millions of people in ways that have gone well beyond receiving phone calls. 988 crisis call centers and the supporting organizations providing select crisis management services form a comprehensive and integrated crisis network. Together, they serve as the first line of defense in preventing loss of lives, public and patient safety issues, civil rights violations, and wasted resources. 

Crisis Care Experts Explain How to Develop a Foundation for 988 Operations

What do 988 operators need to do to meet requirements and expectations while achieving an effective and efficient coordinated response that saves and improves lives? In A Primer on Achieving 988 Crisis Call Center Success, the 988 experts at Core Solutions take a deep dive into answering this question. Readers of this detailed guide will come away with extensive knowledge on the key components of 988 success. 

Among the topics you'll find covered in the 988 Primer: 

• Importance of the 988 system of care approach for achieving effective care coordination  
• Essential elements comprising a 988 system of care 
• Guidelines 988 operators must know about and follow in areas including National Suicide Prevention Lifeline (NSPL) standards, risk assessment, client stratification, crisis care coordination, mobile response teams, evidence-based practices, and security 
• Fundamental best practices 988 operators should follow 
• Technology solutions 988 operators should adopt, including those enabling or supporting real-time care coordination, regional bed registry system, centralized outpatient scheduling, transportation, telehealth, and performance dashboards 
• Tips for choosing a 988 crisis care management system vendor partner